BIOGRAPHY
Robert “Robbe” Richman has made a career out of making invisible systems visible. He was Culture Strategist at Zappos and is the author of The Culture Blueprint, a systematic guide to the high-performance workplace.
Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.
Today Robert works at the intersection of culture and AI. His thesis: AI adoption is a culture problem, not a technology problem. And unlike most people saying that from a stage, he builds with the technology himself — his speaking business is booked by an AI voice agent he created. Don’t believe it? Call it: +1 239 441 3419.
Robert helps companies change through experiences. Using principles of high performance and self-organization, he creates an event called Open Space that lets the group focus on what they are most passionate about, then follows up with recorded insights and action items — the fastest way to surface what your people really think about any big change, including AI.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.
Robert Shares the Humbling Moments Before Zappos.
